The health and safety of our patients, staff and their families are of utmost importance during this time. In accordance with recommendations by the ADA, CDC, and local, state, and federal authorities, our office’s activities are currently limited and we will continue to monitor with you all in mind.
We will be OPEN to take your calls during business hours. If you’re experiencing a dental emergency, please call our office so we can help.
Dental emergencies cases may include: tooth aches, fractured or chipped teeth, facial swellings, and infections. If you believe you may be having a dental emergency, our friendly staff walk you through the best steps to take.
Due to the Covid-19 health crisis we are implementing greater steps than our normal, universal precautions concerning disinfection and sterilization in the practice to keep our patients safe. These steps include the following:
- Requesting all patients who are not feeling well to reschedule
- Having patients call to check in when they arrive to the practice before entering the building.
- Screening all patients when they enter the practice with a questionnaire form as well as taking their temperature with a touchless thermometer to check for a fever to help ascertain their risk for having Covid-19.
- We’ve set up a sanitization station before entering the treatment area which includes the use of a mount rinse with 1% hydrogen peroxide – a safe antiviral
- Limiting any chances of patients contacting each other in the practice by having patients wait in their car until it is their turn to be seen. We also request you patients come alone to their appointments. Our goal is to have an empty reception area and to limit the number of patients in the practice at any given time.
- For the time being we will only be allowing the patient in the treatment area. If you require a caregiver for transportation, we ask that the caregiver remains in the car for the duration of the appointment. This also applies to parents of patients being treated.
- We are going above and beyond with surface disinfection throughout the office through the entirety of the day. This will help limit the chances of a patient coming in contact with any contaminated surfaces.
- Our staff will be taking all precautions with PPE including gloves, masks, and other necessary equipment
We believe taking these, and other, steps will help keep our patients safe from contracting Covid-19 at our practice. We want to make sure you as a patient are safe and comfortable in our practice, so if you have any questions or concerns about these policies and procedures please don’t hesitate to call.
DENTAL OFFICE SAFETY PROTOCOL – QUEEN CREEK, AZ
Our Commitment to Safety
We recognize times have changed. Priorities have shifted. Today, nothing is more important than the health and safety of our staff and patients.
With this in mind, we are happy to share the 26 additional steps we are taking to make every visit to our office as safe as possible. These actions are incremental to our normal standards of care that meet or exceed all CDC, OSHA and ADA guidelines for dental practices.
Our goal is to add peace-of-mind to the friendliness and clinical excellence you have come to expect. Of course, this is part of an on-going commitment that will evolve with the times. As always, we welcome the opportunity to answer any of your questions and to address all concerns.
We are in this together, and we will never underestimate the power of a smile!
Advanced Staff Training
Each member of our team has completed additional awareness and prevention programs to enhance their knowledge and preparedness.
Each day, one person will be designated to guide our Commitment to Safety. This includes greeting patients, answering questions, ensuring social distancing, and overall monitoring.
Daily Health Checks of Our Team
No contact temperature checks and a quick set of questions will ensure our team is ready, willing and able to provide safe dental care – every day.
No Handshakes or Hugs
We truly do love our patients. However, we will save our hearty welcomes and goodbyes for a later date when things are "back to normal".
No Office Tours
We enjoy starting every new patient visit by showing off our amazing practice. These tours will have to wait for your next visit.
Personal Hygiene Standards
Along with short hair or hair that is worn up; this means no long fingernails, no jewelry, and no watches for any team member while in the office.
Change Work Clothes at Work
In the past, you might have seen us at the grocery store in our stylish scrubs. No longer. Now, we change into and out of our newly-cleaned scrubs at the office, every day.
In addition to brushing and flossing before your visit, we will provide an Oracare solution to rinse in your mouth for 60 seconds and reduce bacteria.
No Patient Gloves Allowed
Minimizing cross-contamination is an important part of our plan. We will ask you to dispose of any outside gloves before you enter.
Sequenced Patient Scheduling
Plain and simple, we are not seeing as many patients. We are allocating more time between visits for coming, going and cleaning.
Pre-Screening of Every Patient
A quick health questionnaire and consent form along with a no-touch temperature check will be completed when you arrive at our office.
Expanded Patient Appointments
In an effort to save you time and multiple exposures, we are offering extended appointments. This allows us to do more dentistry in a single visit.
Family Friendly Scheduling
We are now able to see up to 6 family members during the same visit. It is almost like your own, private dental experience.
At-Risk Patient Hours
Relax. We have hours dedicated exclusively to our mature and medically-concerned patients. Let us add peace-of-mind to your next visit.
Some consultations and follow-up visits can be handled via our secure, patient communication portal. It is a cool, ultra-safe, and efficient extension of our office.
Hospital-Grade Hand Sanitizing Station
Every patient will be asked to thoroughly disinfect their hands before entering the clinical area of our practice.
Social Distancing in Place
Fewer chairs in our reception area, helpful signs and one-way traffic in our treatment area make 6’ spacing a practical reality.
Cleaning After Every Appointment
We are super clean as we thoroughly wipe, sanitize, and disinfect all instruments, equipment and surfaces in each operatory after every patient.
Deep Cleaning Every Evening
Along with cleaning and sanitizing during the day, we take things to another level at night with a thorough top-to-bottom scrub down.
CDC-Approved Instrument Sterilization
This is standard procedure at all times, and nothing has changed. Anything that goes near your mouth is heat and pressure cleaned between every use.
N95 & ASTM Level 3 Masks
The beautiful smiles of our clinical team – dentists, hygienists, and assistants – will be protected behind double-masking at all times.
Front Desk Masks
Even our friendly administrative team will be wearing ASTM Level 3 masks. Don’t worry. They are smiling behind those masks!
Two masks are not enough. Our clinical team will also protect you and themselves through the use of FDA Approved PET face shields.
HEPA Air Filtration
Our air has never been cleaner. We have added HEPA-grade filters to our HVAC system along with stand-alone air cleaners in each operatory.
No Magazines or Activities
This may make our reception area a little less exciting, but it makes it much safer as well.
Installed Clear Barriers
Hard plastic guards have been placed strategically throughout the practice – and are cleaned regularly – to help block the movement of airborne particles.